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Moving house can be an incredibly stressful process. We've got two great platforms; Smoove & DigitalMove that are the perfect companions for people like you, whether you are first time buyers, thinking about selling or in the process of home buying.


When you’re ready to move, ask your estate agent or conveyancer about Smoove or DigitalMove. 


Save time by letting our platforms guide you through getting your documents in order and making decisions about your conveyancing case.


Remove the wrinkles, with Smoove & DigitalMove.

Our first conveyancing experience and we have found it to be very easy. The system is fantastic. It has been easy to use, it is great that tasks can be left whilst further information is gathered and then go back and pick it up rather than having to start again. (DigitalMove)
What is the definition of conveyancing?

Conveyancing is the process of transferring ownership of property from one person or company to another, typically in exchange for money. The person or company who owns the property being sold is called the vendor and the person or company who buys it is called the purchaser.

What is a conveyancer? Are they different to a solicitor?

A conveyancer works on the legal part of your property sale, purchase or remortgage. There are different people who can do this for you. For example, a solicitor is fully trained in legal services and can specialise in conveyancing. A licensed conveyancer is legally trained in conveyancing only. Both are often referred to as conveyancers when talking about moving home or remortgaging.

What happens when I instruct a conveyancer?

When you choose to go ahead with a conveyancing quote, you will ‘instruct’ them to start working on your case.

What are the steps in a conveyancing transaction?

The standard steps are:

  • The buyer and seller agree on the price, date and terms of sale.
  • The buyer pays the deposit to the seller.
  • The buyer obtains a mortgage (if necessary).
  • The buyer pays any stamp duty due to HMRC.
  • After completion, the seller hands over all keys and documents relating to the property.
  • If there are any outstanding debts or money owed by either party, these must be paid before completion takes place.
  • Once all debts have been cleared, title deeds are transferred from seller to buyer at completion.
Will I be able to contact my conveyancer on the DigitalMove platform?

DigitalMove allows you to communicate securely with your conveyancer without using vulnerable emails. All messaging takes place within the platform, so you can be sure that only authenticated and approved parties are accessing your case information. You are also able to attach documents to messages.


If you don't wish to use our secure messaging function, you can still contact your case handler directly, using the details at the top of each screen on the DigitalMove platform.

What is the difference between a leasehold and a freehold property?

With a freehold property, you own the property and land it’s built on. With a leasehold property, you own the property for a period of time but not the land. You can find out which one your property is by looking at the title deeds.

What does flooding mean?

Flooding may be seasonal, irregular or a one-off event. Your property does not need to be near the sea or a river for flooding to happen.


If the property is at risk of flooding, it may be difficult for you to get building insurance, so you wouldn’t have any protection if the property floods in the future. Some types of environmental search will show if the property is at risk of flooding and if it has flooded in the past. If you’re particularly worried, you should let your conveyancer know as soon as possible so that they can ensure that flood risk is included in their searches.


If a seller isn’t honest about flooding, the buyer may be able to claim compensation, even after the sale has gone through.

What to do if your property is at risk of flooding?

You may have discovered the property you’d like to buy is in a flood-risk area. If you’d still like to go ahead, there are some steps you can take with your conveyancer’s help. Click here to see the steps you can take.